The study of digital device use and the implementation of electronic hotel solutions findings from a survey /
This study investigates travelers’ digital device use and their expectations for electronic solutions in hotels. Online surveys were completed by 340 participants to examine their digital habits, preferences, and perceptions of hospitality digital services. Mobile phones dominate daily life, and ove...
Elmentve itt :
| Szerző: | |
|---|---|
| Testületi szerző: | |
| Dokumentumtípus: | Könyv része |
| Megjelent: |
University of Szeged, Faculty of Economics and Business Administration, Doctoral School in Economics
Szeged
2025
|
| Sorozat: | Conference in cooperation with the European Association for Comparative Economic Studies
|
| Kulcsszavak: | Kérdőíves felmérés, Digitális technika használata - szállodaipar |
| Tárgyszavak: | |
| doi: | 10.14232/gtk.ppsgdte.2025.15 |
| Online Access: | http://acta.bibl.u-szeged.hu/89230 |
| Tartalmi kivonat: | This study investigates travelers’ digital device use and their expectations for electronic solutions in hotels. Online surveys were completed by 340 participants to examine their digital habits, preferences, and perceptions of hospitality digital services. Mobile phones dominate daily life, and over 94% of respondents consider Wi-Fi essential. Key findings reveal that participants value cashless payments, in-room entertainment, and contactless check-in/out, while expressing concerns about data security. Many appreciate hotel digitalisation but point out issues like unreliable Wi-Fi and limited online service options. The findings emphasise the necessity of reliable connectivity and user-centric digital solutions for enhancing guest satisfaction. These insights inform hoteliers to optimise their offerings, ultimately advancing efficient, and secure hospitality experiences. |
|---|---|
| Terjedelem/Fizikai jellemzők: | 262-281 |
| ISBN: | 978-963-688-088-0 |